Job Description
NEW EXCITING OPPORTUNITY – Monday to Friday 9am to 5.30pm
Our client based in Waltham Abbey are expanding their team and are looking for a friendly, professional individual to work in their telecoms department.
Parking available on site, canteen with breakfast & snacks provided.
Working in a team supporting management with all aspects of customer services and administration duties.
Key Duties
Customer Support – Communicating clearly and courteously with customers via telephone and email
Learn and understand the company’s Amazon/eBay selling platforms to allow you to answer customer questions with confidence and certainty
Keeping accurate and detailed audit of discussions or correspondence with customers
Investigating and solving customers’ queries
Logistical management: Arrange and manage stock collection/arrival
Administration:
Accurately maintaining data
Market research
Stock control
Work on your own initiative but contribute to the overall effectiveness to the team
Be responsible for all administrative duties
Deal effectively and efficiently with all customer enquiries which come in via email or telephone
Show strong customer service skills
Deal with any problems, queries, or complaints in an effective and decisive manor
Respond to all customer enquiries quickly and accurately via email and telephone
Answer, screen and transfer inbound phone calls
Record all information in accordance with company procedures
Deal with all administration involved with the running of the company’s Buyback platform and additional selling websites
Carry out data entry responsibilities.
Use Microsoft packages.
Be flexible and adaptable