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Mobile Phone & Communications Coordinator Job Details

£35,000 Per Year

Mobile Phone & Communications Coordinator

Waltham Abby

Job Description

NEW EXCITING OPPORTUNITY – Monday to Friday 9am to 5.30pm

Our client based in Waltham Abbey are expanding their team and are looking for a friendly, professional individual to work in their telecoms department.

Parking available on site, canteen with breakfast & snacks provided.

Working in a team supporting management with all aspects of customer services and administration duties.

Key Duties

Customer Support – Communicating clearly and courteously with customers via telephone and email

Learn and understand the company’s Amazon/eBay selling platforms to allow you to answer customer questions with confidence and certainty

Keeping accurate and detailed audit of discussions or correspondence with customers

Investigating and solving customers’ queries

Logistical management: Arrange and manage stock collection/arrival


Accurately maintaining data

Market research

Stock control

Work on your own initiative but contribute to the overall effectiveness to the team

Be responsible for all administrative duties

Deal effectively and efficiently with all customer enquiries which come in via email or telephone

Show strong customer service skills

Deal with any problems, queries, or complaints in an effective and decisive manor

Respond to all customer enquiries quickly and accurately via email and telephone

Answer, screen and transfer inbound phone calls

Record all information in accordance with company procedures

Deal with all administration involved with the running of the company’s Buyback platform and additional selling websites

Carry out data entry responsibilities.

Use Microsoft packages.

Be flexible and adaptable